Shipping

User must provide Cool Glow with a physical mailing address for delivery of Products as Cool Glow will not ship Products to P.O. Box addresses. After Cool Glow deposits the Products with FedEx or UPS, Cool Glow will send an automated e-mail confirmation to User, at an e-mail address provided by User, with a tracking number.

User will hold harmless Cool Glow for any damages or injury caused by delays in shipment due to incorrect or incomplete mailing addresses being provided by User. If User moves or desires to change the delivery location prior to the FedEx/UPS delivery, User is responsible for contacting FedEx/UPS directly to change the delivery address. If User does not timely contact FedEx/UPS, the shipment will be returned to Cool Glow, and User will have to pay additional shipping charges for re-shipment of the ordered Products. User may elect to purchase rushed or expedited shipping services for orders within the United States. Such rushed or expedited shipping services require additional charges.

Typical timelines are as follows:

• Orders with ground shipping will ship within 24 – 48 hours from the first business day following the day on which the order was placed.
• Rush production orders will ship in 12 or 24 hours after order is placed (based on User selection).
• If an order is placed prior to 2:00 PM central standard time or if rush production is selected, then the order will likely be processed within the same day as the day the order was placed.

User should note that when planning for product delivery on or around holidays, shipment delivery dates will likely be delayed, as FedEx/UPS locations may be closed to observe said holidays.

Though these are typical timelines, Cool Glow does not guaranty any delivery dates. All delivery dates provided by Cool Glow, whether within the U.S. or outside of the U.S., are estimates and in no event should User rely on these dates.

**Every attempt is made to quote freight costs accurately online. In the event shipping costs are not accurate you will be contacted immediately by one of our customer service reps and given the opportunity to review and approve the revised shipping rate.

We utilize the best of shipping options to help ensure that your purchases arrive on time.  The dates published on our website for expected delivery is what UPS, Fed-Ex and other shipping partners publish on their sites, however during periods of high volume (such as around the Holiday season) packages can be delayed due to the carrier's capacity restrictions or other such delays.  These delays are solely on the shipping carriers and are not our responsibility.  Orders that are delivered late due to the carrier are not subject to having their shipping fees returned.  We suggest you plan accordingly with at least 1-2 extra business days leeway to get your order.