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Privacy Policy

We require people who register to use any Cool Glow LLC online applications and/or to purchase products at CoolGlow.com (the "Services") to give us contact information. Depending on the Services chosen, we ask for contact and account information, such as name, company name, address, phone number, email address, password and the number of users in the organization who will be using the Services, in addition to financial and billing information, such as billing name, address and credit card number. When you express interest in additional information, when you register for the Services, or after you become a user, we may ask for additional personal information, such as title, department name, fax number or additional company information. You can opt out of providing additional information by not entering it when asked.

Cool Glow LLC does not distribute or share customer email addresses, except as noted in its Terms of Service, or as may be required by law.

Cool Glow LLC uses the information we collect to set up the Services for individuals and their organizations. We may also use the information to contact customers and prospects to further discuss their interest in our company, to discuss the Services we provide and ways we can improve them, and to send information such as announcements of promotions and events regarding our company or partners. We may also email customer newsletters and updates about the Services or the company. You can opt out of receiving these communications by contacting us.

All billing information that we collect through CoolGlow.com and through the Services is used solely to bill for the Services. Cool Glow LLC does not use this billing information for marketing or promotional purposes. Except as we explicitly state at the time we request information, or as provided for in the Cool Glow LLC Terms of Service, we do not disclose the information provided to any third party.

Cool Glow LLC uses a third-party intermediary to manage credit card processing. This intermediary is solely a link in the distribution chain and is not permitted to store, retain, or use the information provided, except for the sole purpose of credit card processing.

Other third parties, such as content providers, may provide information on CoolGlow.com, but they are not permitted to collect any information, nor does Cool Glow LLC share any personally identifiable user information with these parties.

Cool Glow LLC customers use Cool Glow LLC online applications to host data and information. Cool Glow LLC will not review, share, distribute, print, or reference any such data except as provided in the Cool Glow LLC Terms of Service, or as may be required by law. We will view or access individual records only with your permission (for example, to resolve a problem or support issue). Of course, users of the Services are responsible for maintaining the confidentiality and security of their user registration and passwords.

Cool Glow LLC may also collect certain information from visitors to a Cool Glow LLC Web site and customers of the Services, such as Internet addresses. This information is logged to help diagnose technical problems and to administer the Cool Glow LLC Web site and Services in order to constantly improve quality. We may also track and analyze non-identifying and aggregate usage and volume statistical information from visitors and customers and provide such information to third parties.